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August 15th, 2012:

Buying from the States? Beware of Royal Mail charges!

I received an item I'd ordered from the US valued at $25. According to HMRC their July exchange rate valued this in Sterling at £15.88 - therefore liable (by 88p) for Import VAT of £3.17. That's not so bad, however Royal Mail then decided to apply an £8 international handling charge. Outrageous! Not only is this vastly disproportional to the value of the item, it doubled the eventual cost of my purchase. (more…)